Client listening

“We know that the best way to drive positive change is to learn from our mistakes and hear what our customers have to say. Our companies thrive off customer feedback. It helps us to innovate and disrupt, and keeps us relevant.”

– Richard Branson, Founder, Virgin group of companies

We understand just how important client feedback is. It shapes how you improve your products and services to help you grow your firm and your revenue. If your firm has a sophisticated approach to listening to your clients, OnePlace has the means to support you in building and maintaining relationships for your firm.

OnePlace allows you to capture and store client feedback in a central location to inform your decisions and actions. This includes controls to manage access and ensure confidentiality.

Matter listening

If you already ask clients to assess performance on matters or projects to understand where there’s room for improvement, we’ve got you covered. This can be integrated with your own email/survey product. If it’s something you’re looking to implement, we can help you with that too.

Client listening

For those broader relationship conversations with clients where you discuss the bigger picture, we provide a less structured approach for you to capture rich text notes against a client which you can share as you see fit.